First things first, what is a WOW effect in the hotel industry? As much as we know, this is described as a quality of service that makes someone feel excited or surprised when they first see something. That something can be a welcome dance for your family at the resort when checkin in or a well displayed birthday message on your bed. Therefore, a wow effect remains a special state of mind. How does that relate to hotels? Hotels are constantly looking for ways to enhance the guest experience and stand out from their competitors. One of the best ways to achieve this is by utilizing technology in your hotel operations and on your wow effect efforts. How so….
Smart Room Control: With smart room control, guests can use their voice or a mobile app to control various aspects of their room, such as the temperature, lighting, and curtains. This technology not only makes their stay more convenient but also adds a touch of luxury to the experience.
High-Speed Wi-Fi: High-speed Wi-Fi is essential for guests who want to stay connected during their stay. It enables them to work, stream content, and stay in touch with friends and family. Hotels that offer fast and reliable Wi-Fi can differentiate themselves from others and provide a much-needed amenity for travelers.
Virtual Assistants: Virtual assistants, such as Amazon Alexa or Google Assistant, can be a game-changer for hotels looking to create a wow effect. Guests can use these devices to play music, set reminders, and control their room settings, among other things. These assistants also provide a convenient way for guests to access information about the hotel and surrounding areas.
Smart TVs: Offering smart TVs with popular streaming services like Netflix, Amazon Prime, and Hulu is another way to create a wow effect. Guests can watch their favorite shows and movies during their stay, making it feel like they are at home.
Digital Concierge: Digital concierge services provide guests with a wealth of information at their fingertips. Guests can use these services to make requests, access local attractions and events, and even order room service. This technology can save guests time and enhance their overall experience.
Keyless Room Entry: Keyless room entry, using a mobile device or keycard, is a convenient and secure way for guests to enter their rooms. It eliminates the need for guests to carry physical keys, which can be easily lost or forgotten.
In-Room Dining Ordering: Allowing guests to order room service through a tablet or mobile app is a convenient way to enhance their experience. This technology enables guests to order food and drinks without having to pick up the phone or wait for service.
Don't miss out on the technology bandwagon. Hotels that utilize technology to create a wow effect for their guests are more likely to stand out from the competition and provide an unforgettable experience for their guests. From mobile ordering to digital concierge services, hotels have a range of technology options to choose from tools like Sopago to create a unique and memorable experience for their guests.